Terms & Conditions
Email: email@example.com | Phone: 1 213 2776115 | Address: Eleftherias 8 Paphos 8220 Cyprus
- What type of personal information do you collect when customers visit you online platform?
In order to get the services, customers are required to first register in the site. They must provide their personal details that include their full names, email address, phone number, physical address and credit card information. These details help to ensure the transaction and service delivery are made to the right person.
- At what instances do you collect information regarding your customers?
The information is collected during registration and when the customers’ orders our goods. Also, there is a newsletter that customers subscribe, where they enter their details as loyal customers.
- After collecting the information, how do you intend to use it?
Customer information is important to our business, whereby we can contact the customer to respond on how they perceive the services in order to improve the service delivery. The information is also used to send the customers emails and notifications on the availability of new products and services. Also, when we have details of customers, it helps in quickening the transaction processing
- How the visitor’s information is protected?
Information for customers is ensured and secured, especially for online customers. This is done by ensuring information is protected from hackers and malicious programs. This is done by performing regular virus and malware scanning. Also, the network used is secured with strong firewalls and access control is ensured, such that only authorized personnel can manage the database and allowed to perform changes. Also, during transmission orders, the customers are ensured of confidentiality and privacy of their information.
- We Accept Payments via PayPal MasterCard – Visa – American Express- Discover (No Paypal account needed)
- We always ship the items when the payment is clear.
We can ship our products to almost every country and can offer a free shipping service for most of them
Shipping options available
- FedEx Express Shipping ( 2-3 working days)
- Free Shipping (10-18 working days)
- Tracking number always provided within 24 hours.
RETURNS /CANCELLATION AND REFUND POLICY
- Returns Accepted (within 14 days after delivery). / Full refund applies.
- Item must be return in its original condition for full refund.
- Damaged / defective products are refunded by providing evidence (photos).
- If item arrive damaged we are happy to send a free replacement (Please send a message before open case , we are happy to resolving issues with customers.
- The customer should be able to cancel their order within at least 2 hours and full refund can be send.
- We recommend providing tracking number when customer returns an order.